FAQ

Orders

When will the first collection be available?
The first SENTINEL pieces are on their way. Join the waitlist on the home page and we will email you the moment the store opens.

Can I change or cancel my order?
Email us within 12 hours of ordering at officialsentinelapparel@gmail.com. Once an order has shipped, it can no longer be changed.

Which payment methods do you accept?
All payment options are shown at checkout.

Shipping

Where do you ship?
We ship from Vilnius, Lithuania, across the EU. See Shipping & Returns for times and costs.

How do I track my order?
You receive a tracking link by email as soon as your order ships.

Returns

Can I return an item?
Yes. You have 14 days from delivery to return unworn items with tags. Full details on the Shipping & Returns page.

Fit & care

How do your pieces fit?
Men's tees and joggers are cut oversized and relaxed. Women's seamless pieces are fitted, second-skin. Check the Size & Fit guide for measurements in cm.

How do I wash my SENTINEL pieces?
Machine wash cold (30°C) inside out, no bleach, no tumble dryer, do not iron over the print. More on the Fabric & Care page.

Still have a question?

Write to us on the Contact page or at officialsentinelapparel@gmail.com. We reply within 1–2 working days.